Privacy Policy

Effective Date: July 3, 2026

Eng Primary Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Mobile phone number

  • Mailing address (if provided)

  • Date of birth (if provided)

  • Appointment requests

  • Information submitted through contact forms or other communications

We may also automatically collect certain technical information, including your IP address, browser type, device information, and website usage information through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and requests.

  • Schedule, confirm, and manage appointments.

  • Communicate with you regarding your healthcare services.

  • Send appointment reminders and healthcare-related communications.

  • Send promotional or marketing messages about our services if you have provided your consent.

  • Improve our website and services.

  • Comply with applicable legal and regulatory requirements.

How We Share Your Information

We do not sell or rent your personal information.

We may share your information only when necessary to operate our medical practice or when required by law. This may include sharing information with:

  • Electronic Medical Record (EMR) providers

  • Appointment scheduling and communication service providers

  • SMS and telephone service providers

  • Website hosting providers

  • Payment processing providers (if applicable)

  • Government agencies or law enforcement when required by law

SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS Communications

If you choose to receive SMS messages from Eng Primary Care, you may receive text messages regarding:

  • Appointment reminders

  • Appointment confirmations

  • Appointment scheduling or rescheduling

  • Follow-up care instructions

  • Prescription or medication notifications

  • Healthcare-related updates

  • Promotional offers, wellness programs, vaccinations, health screenings, and other information about our medical services

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP.

For assistance, reply HELP or contact us at (718) 988-1618.

Your consent to receive SMS messages is voluntary and is not a condition of receiving medical care.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.